In this week’s episode, Katie and Chris examine the concept of analytics amnesty as part of change management. When you know things are wrong or broken, and you’re committed to making a change for the better, you may need to declare amnesty – a reboot that removes any and all blame for the way things […]
Read More… from {PODCAST} In-Ear Insights: Analytics Amnesty and Change Management
Recently asked our slack community what questions they had about change management. This one stuck out to me as a very common issue: “How do you effect change without authority?” That’s an excellent question with a not so easy answer. Buckle up, this is going to be a long read. I’ll start with – it […]
I forgot about writing this part of the newsletter this week. I blanked on it. In the middle of the night, I woke up and remembered. Yes, I swore. So now, here I am writing, a minute from when Chris needs this content to push the newsletter out the door on time. It got me […]
We launched a new website. Let me say that with more enthusiasm. We launched a new website!!! This is a project that we started working on last year and we’re seeing our vision come to light. It’s very exciting. So let’s get to the point. Who gets credit if you like it? The whole team. […]
I love sleep. I do it poorly and don’t get enough of it. So why would I stay up way later than I needed to, choosing to sacrifice any precious sleep I get? I started reading a book that I could not put down. I had to know what happened. I had to get to […]
My family and friends often ask, “What does Trust Insights do?” and for some reason, I struggle to come up with a simple answer. Why? Because I’m trying to answer “what we do” instead of “what we do for you”. I muddle through phrases like “change management” and “machine learning”. Outside of Trust Insights, those […]
Read More… from What do you do versus what do you do for me?
Last week I went camping. I loved it. L-O-V-E-D it. I’ve been camping before but it’s been a very long time so I forgot a lot about what I used to know. I was off the grid for two whole days, which might not sound like a long time but it was long enough. In […]
A former colleague once told me that the key to happiness is managing expectations. I don’t know about happiness, but I do know that managing expectations are the key to a successful project. How do you manage expectations? Well, you ask people what they expect once you complete the work. The best way to do […]
I have a giant pile of work that I need to do. It feels like an unclimbable mountain. It’s the type of situation where feel the need to put on a hat to keep my brain from spilling out from the top of my head. This morning, I prioritized a Peloton ride with a friend […]
Agile. Nimble. Flexible. Proactive. Adaptive. These are all ways that we ideally want to be able to describe ourselves, our teams, and our companies. But the truth is, most of us aren’t any of those things. We’re rigid. We like predictability and consistency. We create plans but have a hard time when those plans change […]
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