If you’re new to Trust Insights, welcome! User Stories are one of my favorite forms of communication. If you’re not new, thanks for returning. You already know that my love language is user stories. I realized, however, that I haven’t done a deep dive into why user stories are so effective. Well, buckle up, that […]
This content was originally featured in the January 31, 2024 newsletter found here: INBOX INSIGHTS, JANUARY 31, 2024: NEW TECH DOESN’T SOLVE OLD PROBLEMS, FACT CHECKING DATA NEW TECHNOLOGY DOESN’T SOLVE OLD PROBLEMS New technology doesn’t solve old problems. It doesn’t. If anything, it exacerbates existing issues by adding complexity or masking underlying problems. If […]
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss how to vet and hire the right analytics expert or analytics agency for your business. We cover the importance of having your processes and goals clearly defined before bringing on help, so you can assess if a potential hire or agency […]
Read More… from In-Ear Insights: How to Vet and Hire an Analytics Agency or Employee
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the impact of generative AI on businesses, especially hourly businesses like agencies. They explore the problems with time tracking and utilization rates, and how it breeds inefficiency. Katie shares her experience being forced to innovate on command. Chris talks about the […]
Read More… from In-Ear Insights: Generative AI and the Future of Work
In this episode of In-Ear Insights, the Trust Insights podcast, Katie Robbert and Christopher Penn tackle a common workplace challenge – how to keep teams focused on priorities instead of getting distracted by drama or interpersonal issues. As Katie explains, acknowledging that some level of gossip or emotional venting will happen is key. Trying to […]
Read More… from In-Ear Insights: Workplace Communication and Productivity
Artificial intelligence (AI) is transforming businesses, including marketing agencies. To understand how AI will impact agency marketing, Brooke Sellas of the Marketing Agency Show recently spoke with Katie Robert, CEO of Trust Insights, on their podcast. Can’t see anything? Watch it on YouTube here. Katie has extensive experience helping companies implement AI and manage organizational […]
Read More… from The Role of AI in Agency Marketing: A Conversation with Katie Robbert
INBOX INSIGHTS: Starting Over, ChatGPT Apps (3/8) :: View in browser 
Take our Measurement Strategies for Agencies course now for free! March 2023 One Click Poll Please click/tap on just one answer – this is our monthly survey to see how we’re doing, so please do take it each month! How likely are you […]
Read More… from INBOX INSIGHTS, March 8, 2023: Starting Over, ChatGPT Apps
INBOX INSIGHTS: Business Continuity Planning, Twitter Algorithm (2/1) :: View in browser Take our Measurement Strategies for Agencies course now for free! Business Continuity Planning Do you have a business continuity plan? If you work at a larger organization, chances are you do. If you work at an organization that handles sensitive data, chances […]
Read More… from INBOX INSIGHTS, February 1, 2023: Business Continuity Planning, Twitter Algorithm
In this week’s In-Ear Insights, Katie and Chris tackle a common challenge in organizations wanting to adapt a data-driven marketing methodology: stakeholders who don’t make data-driven decisions. Learn why this is the case and what you can do to help transition those stakeholders to more of a data-driven point of view. [podcastsponsor] Watch the video […]
Read More… from In-Ear Insights: Obstacles to Becoming Data-Driven
In this week’s In-Ear Insights, Katie and Chris discuss how to manage motivation of a team, especially in demotivating circumstances. How do you keep people interested over a long period of time in a sustainable way? What if you don’t have the budget or resources for tangible retention methods? Tune in to learn motivation tips! […]
Read More… from In-Ear Insights: Motivation, Momentum, and Management
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